Shipping in South Africa
Free shipping for orders over R1500 (Our own Driver or Uber Connect within a 10km radius)
R100.00 shipping for orders under R1500 (Our own driver or Uber Connect within a 10km radius)
R150.00 Priority shipping for clients outside our 10km radius (with Courier Guy or Aramex).
Shipping Outside South Africa
R1500.00 Express shipping for all orders – DHL (5-7 Working Days)
Please drop us an email on firstname.lastname@example.org if you would like to add a prescription to your order. Prescription orders take up to 7-10 working days to fulfil; although most prescription orders will take less time than this. We always work to dispatch your eyewear as soon as we possibly can. For more complex prescriptions or frame choices, we will contact you individually to discuss delivery schedules.
Duties and Taxes
Import Taxes - Please be aware that orders shipped outside South Africa may be subject to local import duties and taxes. These are the responsibility of the recipient and we have no control over this.
Returns and Exchanges
We offer you 14 days from the date you receive the package to return for refund or exchange. Please refer to our returns page for full details.
Please package carefully as we cannot accept damaged/used products.
International returns must be clearly marked as RETURNS on the box. Also, when the commercial invoice is generated by your choice of shipping company, the stated reason of return must be RETURNED GOODS/PRODUCTS. TheEyeMakers will not be responsible for any tax charges for returned products that have not been correctly labelled and invoiced. Please email email@example.com if you have any questions.